FAQ
Frequently Asked Questions
What makes Sónua candles different from traditional candles?
Sónua candles combine the beauty of a real wax candle with modern technology. They offer scent diffusion, a realistic flickering glow, zero flame, zero smoke, and zero mess—all while being rechargeable app controlled and reusable.
Do the candles really smell like traditional scented candles?
Yes! Each candle features a scent refill system, allowing you to experience long-lasting fragrance without burning wax.
Is the exterior real wax
Yes, the exterior is real recycled paraffin wax
How does the scent diffusion work?
Each candle has a built-in scent refill system located in the base. A small, quiet fan gently releases the fragrance which is pulled up and our through the top of the candle, filling the room with a long-lasting aroma.
What is the optimal room size for one Sónua candle?
One Sónua candle beautifully scents an average-sized room—like a bedroom, sitting room, or cosy nook. For larger or open-plan spaces, pairing two or more candles creates a fuller fragrance and an even more inviting atmosphere.
How long does the scent last?
Each scent refill 3 pack lasts +200 hours, depending on usage and scent, much longer than your typical 220g burning candle that lasts only 50 hours
Can I adjust the scent intensity?
Our scent refills are expertly designed to release the perfect balance of fragrance, ensuring a consistent and immersive scent experience. Each scent has been custom-crafted for optimal diffusion, creating a beautifully fragrant ambiance without the need for adjustments. We also offer a range of light and intense scents to suit every mood, setting, and personal preference.
Does the LED flame flicker like real candle?
Our candles flame is not fixed—it moves randomly thanks to a magnetic system, adding a dynamic and lifelike touch.
Can I change the scent refill while the candle is on?
Yes, you can safely swap scent refills at any time without turning off the candle.
Does the candle get hot?
No, unlike traditional candles, our LED candles stay cool to the touch, making them safe for all spaces.
How long does the battery last?
On a full charge, the candle lasts approximately 23 hours
How do I recharge the candle?
The candle charges via USB-C and reaches full charge in 4 hours.
Can I leave my candle plugged in?
Yes, but for battery longevity, we recommend unplugging it once fully charged.
Are these candles safe for homes with pets and children?
Absolutely! Since there is no open flame, smoke, or wax drips, they are pet- and child-friendly.
How do I turn the candle on/off?
You can turn it on/off via:
- The power button on the base of the candle
- The easy to use app
How can I clean my Sónua candle
Wipe the exterior gently with a soft, dry cloth. Do Not using water or harsh cleaners.
Do you offer subscriptions for scent refills?
Yes! You can subscribe and save on refills, ensuring you never run out of your favourite scents.
What if I have issues with my candle or scent refills?
If you experience any issues, contact info@sonuaofficial.com
Where can I download the app?
You can download both the iOS and android app using the link below or app store for iOS
Why are there two different apps — one for Apple and one for Android?
The app is available in two versions Sonua Candle and In to ensure the best performance on each operating system. Because Apple (iOS) and Android use different software frameworks, separate apps are needed so each can run smoothly and take full advantage of your device’s features. Both versions offer the same great functionality and control of your Sónua candle.
Can I use my Sónua candle without the App?
Yes. Your candle includes a manual on/off button located at the base, but the app offers enhanced control and personalization.