
FAQ
Frequently Asked Questions
What makes Sónua candles different from traditional candles?
Sónua candles combine the beauty of a real wax candle with modern technology. They offer a realistic flickering glow, scent diffusion, zero flame, zero smoke, and zero mess—all while being rechargeable and reusable.
Do the candles really smell like traditional scented candles?
Yes! Each candle features a scent refill system, allowing you to experience long-lasting fragrance without burning wax.
How does the scent diffusion work?
Each candle has a built-in scent refill system located in the base. A small, quiet fan gently releases the fragrance, filling the room with a long-lasting aroma.
How long does the scent last?
Each scent refill lasts approximately 170 hours, depending on usage and scent.
Can I adjust the scent intensity?
Our scent refills are expertly designed to release the perfect balance of fragrance, ensuring a consistent and immersive scent experience. Each scent has been custom-crafted for optimal diffusion, creating a beautifully fragrant ambiance without the need for adjustments.
Do the LED flames flicker like real candles?
Yes! Our LED technology mimics a natural flame flicker, creating a realistic candlelight effect. The flame flicker can be customised using the app to personal preference.
Can I change the scent refill while the candle is on?
Yes, you can safely swap scent refills at any time without turning off the candle.
Does the candle get hot?
No, unlike traditional candles, our LED candles stay cool to the touch, making them safe for all spaces.
How long does the battery last?
On a full charge, the candle lasts approximately 23 hours
How do I recharge the candle?
The candle charges via USB-C and reaches full charge in 4 hours.
Can I leave my candle plugged in?
Yes, but for battery longevity, we recommend unplugging it once fully charged.
Are these candles safe for homes with pets and children?
Absolutely! Since there is no open flame, smoke, or wax drips, they are pet- and child-friendly.
How do I turn the candle on/off?
You can turn it on/off via:
- The power button on the candle
- The app control
Do you offer subscriptions for scent refills?
Yes! You can subscribe and save on refills, ensuring you never run out of your favourite scents.
What if I have issues with my candle or scent refills?
If you experience any issues, contact info@sonuaofficial.com